Victoria, Australia – This dog The owner’s four-legged friend was actually only going to get a new haircut, but the visit to the grooming salon proved fatal for the Cavoodle.

Chanelle Sarandis took her two dogs Luna and Billy to her regular grooming salon to have their coats trimmed.

The Australian never expected that the appointment for one of her beloved animals would take such a dramatic turn.

At first, everything seemed normal: after handing over the puppies to the employee, Chanelle went about her daily business as usual.

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A few hours later she suddenly received a shocking phone call.

The groomer told her on the phone that her six-year-old dog Luna had died.

According to staff, the Cavoodle had been placed in a crate without a leash after being groomed and when another customer came to pick up his dog, Luna jumped out of the crate and slipped through the front door between the customer’s legs.

The dog was then hit by a car on the street in front of the store. The staff immediately took Luna to a vet, but Luna eventually succumbed to her injuries.

Chanelle told YahooNews she became hysterical when she heard about her pet’s death and “cried so much I couldn’t see.”

“I then had to pick up my other dog Billy. All I had left was Luna’s collar and (leash),” the owner recalled.

In a video on TikTok, she talks about her tragic experience.

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Chanelle is calling on animal caretakers to take better care of their animals so they can eventually be returned to their owners.

“You don’t think you’re going to drop your dog off at a grooming salon and not pick him up again,” she says in the video, visibly crying.

“She shouldn’t have died this way.”

“I think this absolutely could have been prevented,” she told YahooNews.

“I think Luna would still be alive if she hadn’t gone to this grooming salon.”